Refund policy

Returns / Refunds: 

We understand the difficulties of online shopping, and therefor please reach out to us if you're not sure about fit or sizing - we will love to offer advice, measurements or photos to provide as much information as you need before you purchase so that we may reduce the carbon footprint of every one of our garments. 

If you are not entirely satisfied with your purchase at humbebysofie.com, we give you the possibility to return your purchase 14 days from the day you (or another person assigned by you) received the items. Please note that when you use a ParcelShop for the delivery of your order, the withdrawal period starts the day it was delivered to this pick-up point.

To be eligible for a return of a purchase, the items must be unused and in the same condition as you received it. It must be in the original packaging, and the original hangtags must be on the items.

To complete your return, please enclose the invoice in the package you return as a proof of purchase. 

When we have received and approved the return, we will send you an email to notify whether we approve or reject your refund. If we approve, your refund will be processed to your account as soon as possible. 

We will only repay the amount to that credit card that was used during the purchase. 

Please note that the return of a purchase is your own expense. Therefore, remember to save your receipt as proof that the item has been shipped.

When returning an order, you must send your package to industrivænget 9, 7400 Herning, Denmark, and please write us an email at contact@humblebysofie.com

Non-conforming goods and incorrect goods:

If your goods are non-conforming or we have delivered the incorrect goods, please contact our Customer Service. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods. 

In case of non-conforming goods or incorrect goods, you can choose between the following options: 

• Return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods,
• Return the goods and receive similar goods when our Customer Service has processed the returned goods, provided we can supply an equivalent, or
• Keep the goods and request a proportionate reduction of the purchase price

When contacting Customer Service, you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc.

You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods, unless you choose to receive new goods to replace the original goods.

Sale Items:

We only refund regular prices items. Unfortunately sale items cannot be refunded.

Exchanges:

You are welcome to exchange an order to another size, if you do it within the 14 days from when you receive your orders. And again make sure that the item is unused and in the same condition as you received it. It must be in the original packaging, and the original hangtags must be on the items. 

If you need to exchange your item, send an email to contact@humblebysofie.com